Last Updated: December 2, 2025
At RepairConnect, we are committed to providing high-quality leads to contractors and ensuring fair business practices. This refund policy outlines the circumstances under which contractors may request refunds for purchased leads.
Contractors may be eligible for a refund under the following circumstances:
If you receive a lead that is identical to one you've already purchased within the past 30 days, you are eligible for a full refund.
If the homeowner's contact information (phone or email) is invalid or non-functional, and you cannot reach the homeowner after 3 attempts, you may request a refund.
If the lead location is outside our stated 100-mile radius from the 23435 zip code due to a system error, you are eligible for a refund.
If the homeowner cancels their repair request within 24 hours of you purchasing the lead, you will receive a full refund.
If you were charged multiple times for the same lead due to a technical error, we will refund the duplicate charges immediately.
Please note that refunds will NOT be issued in the following circumstances:
If the homeowner does not respond to your contact attempts, this does not qualify for a refund as long as the contact information is valid.
When homeowners select a different contractor or decide not to proceed with your services, this is part of normal business competition and does not qualify for a refund.
If you and the homeowner cannot agree on pricing or terms, this is a normal business occurrence and does not qualify for a refund.
If the homeowner changes the project scope or cancels after you've made contact, this does not qualify for a refund.
Refund requests must be submitted within 7 days of purchasing the lead. Requests submitted after this period will not be eligible.
To request a refund, please follow these steps:
We will review your refund request within 2-3 business days and notify you of our decision via email.
If approved, refunds will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or card issuer.
In certain circumstances, we may offer partial refunds:
RepairConnect reserves the right to review patterns of refund requests. Contractors who consistently request refunds may be subject to:
We are committed to maintaining a fair marketplace for all users and will take action against fraudulent or abusive refund requests.
RepairConnect reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our platform after changes constitutes acceptance of the revised policy.
If you have questions about our refund policy or need assistance with a refund request, please contact us:
Email: [email protected]
Support Hours: Monday - Friday, 9:00 AM - 5:00 PM EST