Privacy Policy

Welcome to Repair Connect ("Company," "we," "us," or "our"). Repair Connect is a pay-per-lead marketplace connecting homeowners with vetted local contractors in Southeastern Virginia. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at repairconnectva.com (the "Site") or use our services.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our Site or services.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when using our services, including but not limited to:

Homeowners: Name, email address, phone number, property address, project details, and payment information.

Contractors: Business name, contact information, licensing details, insurance information, service areas, and payment details.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Pages viewed and links clicked
• Date and time of visits
• Referring website addresses
• Geographic location (general)

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors
• Background check and verification services (for contractors)
• Analytics providers
• Marketing partners

2. How We Use Your Information

We use the information we collect for the following purposes:

• To facilitate contractor lead generation and connect homeowners with qualified local contractors
• To facilitate lead distribution and communication between parties
• To provide AI-powered repair estimates and recommendations
• To verify contractor credentials, licensing, and insurance
• To process payments and manage accounts
• To communicate with you regarding services, updates, and promotions
• To improve our Site, services, and user experience
• To analyze usage trends and optimize our platform
• To detect, prevent, and address fraud or security issues
• To comply with legal obligations and enforce our terms

3. AI-Generated Content

Our platform utilizes artificial intelligence technology (including third-party AI tools) to provide estimated repair costs and service recommendations. By using our services, you acknowledge that:

• AI-generated estimates are for informational purposes only
• Estimates are based on general data and may not reflect actual costs
• Final pricing is determined solely by the contractor
• We do not guarantee the accuracy of AI-generated information

4. How We Share Your Information

4.1 With Contractors and Homeowners

When a homeowner submits a service request, their contact information and project details may be shared with up to three (3) vetted contractors in our network to facilitate service quotes and service delivery.

4.2 With Service Providers

We may share information with third-party vendors who perform services on our behalf, including:

• Payment processing
• Email and SMS communication services
• Cloud hosting and data storage
• Analytics and marketing platforms
• AI tools used to generate estimates and recommendations
• Background check services

4.3 For Legal Purposes

We may disclose your information when required by law, regulation, or legal process, or when we believe disclosure is necessary to:

• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate potential violations of our Terms of Service
• Respond to lawful requests from public authorities

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information and improve your experience. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our Site
• Analyze traffic and usage patterns
• Deliver targeted advertisements

You may control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal exceptions
• Opt-Out: Opt out of marketing communications at any time
• Portability: Request a portable copy of your data in a commonly used format

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale of your personal information
• Non-discrimination for exercising your privacy rights

We do not sell personal information as defined under the CCPA.

12. Virginia Privacy Rights (VCDPA)

As a Virginia-based company, we comply with the Virginia Consumer Data Protection Act (VCDPA) where applicable. Virginia residents may have rights to access, correct, delete, and obtain a copy of their personal data, as well as opt out of certain data processing activities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Site with a new "Last Updated" date. Your continued use of our Site and services after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: